FAQs

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What is Kidsolidate?

Kidsolidate is a recurring service that allows user to save and consolidate children’s artwork, awards, report cards, letters, school projects, cards, and other memorabilia (“Creations”) by creating print and digital magazines. Parents, relatives, friends and school teachers can request a pre-paid postage envelope, fill it with Creations, then mail us the envelope when full. We handle all of the scanning picture taking, and design work to create a digital and/or print magazine. Your magazines and individual magazine pages can be easily viewed or shared at any time. See “How it Works” for more details. In addition, some common questions and answers are below.

Magazine Questions

Order Questions

Storage Questions


Can I setup more than one magazine?
Absolutely. You can setup as many magazines as you would like. For each magazine you'll receive a separate Creations envelope.

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When will I receive my Creations envelope after setting up a magazine?
Generally, a Creations envelope will arrive within 3-4 business days after setting up a magazine or requesting a new envelope to replace a lost one.

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What can I customize on my magazine?
You can customize the title of each magazine, the Creations used on the cover and back page, the maximum number of spreads in a magazine, and whether the original creations will be recycled, stored by Kidsolidate or returned.

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Can I choose what images are shown on the front or back cover?
Yes. By clearly marking on the backside of a Creation or clearly affixing a note to any Creation indicating that such Creation should be the front cover or back cover. If a Creation is not clearly marked for the front cover or the back cover, we will select one for you.

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Can I select the order of my Creations in the magazine?
Creations that have a clearly identifiable order, such as stories, reports, and two sided documents, will be kept in order. If you want all of your Creations kept in order, you need to select the Keep the order of my Creations option for your magazine. There is an additional $3 charge for this feature.

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Can I get a separate magazine for each child?
Absolutely. You can setup as many magazines as you would like: one for each child, one for the whole family, one for a special gift, etc. For each magazine you'll receive a separate Creations envelope.

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Can I combine Creations from multiple children in a single magazine?
Yes. If you want to combine Creations from multiple children, place all submissions in one Creations envelope.

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What kind of pieces do you handle?
Kidsolidate handles any paper memorabilia that is generated or created by children. It can be school projects, photos, report cards, artwork, birthday/holiday cards, and small 3-D paper products. We call these items Creations. We basically accept any item that fits in our Creations envelope.

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Are there restrictions on what I can send?
There are a few. First, your Creations must fit into the Creations Envelope such that the envelope can be closed to cover the sticker on the back of your envelope. In addition, your envelope should weigh less than 13 ounces. If your envelope weighs more than 13 ounces a $5.00 surcharge for each partial pound over 13 ounces may be charged.

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Is there a minimum or maximum number of Creations I can submit for each magazine?
Each magazine will include 30 pages. So you should include at least 30 Creations. If you submit less than 30 items, your magazine may contain duplicates of certain images. Any Creations envelope containing more than around 60 images will be split into multiple magazines. The maximum number of Creations in a magazine depends on the number of spreads and combined Creations.

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What if I have more than 70 Creations?
If you have more than around 70 Creations, you may receive multiple magazines and will be charged for each magazine at our standard pricing. The maximum number of Creations in a magazine depends on the number of spreads and combined Creations.

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Can I submit less than 30 Creations?
Yes, however your magazine may contain duplicate creations. You will also be charged the base price for a 30 page magazine even though your magazine may contain duplicate creations.

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Does each Creation get its own page?
Depending on the size of the Creation, our design team may place smaller Creations on the same page. In addition, larger Creations may be spread across two different pages. The number of spreads is a configurable option for each magazine.

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Are large items spread across two pages?
You have the option of allowing larger Creations to be spread over two pages. When you setup a magazine, you can choose to now allow spreads or set the maximum number of spreads in a single magazine. If you allow spreads, our design team will spread certain Creations over 2 pages.

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Can I include creations that are stapled or bound?
Yes. We will disassemble the stapled or bound Creation in order to create the digital and/or print magazine as each item in the stapled or bound Creation will be added to the final magazine.

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Will you return my Creations?
Absolutely. Be default, Creations are not returned and are eventually recycled. Kidsolidate offers two separate options if you would like your Creations returned. When you configure a magazine, you will be given the option to have all original Creations returned to for a fee. You can turn this feature on or off by logging into your account. Alternatively, for $2 per month, Kidsolidate will store your Creations for you.

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Do you save my original Creations for a period of time before you recycle them?
Our default option is that all original Creations are recycled roughly one month from the date your magazine. Alternatively, we can locally store all original Creations for you for a fee of $2 per month. You can then request your Creations returned at any time. Or we can return all original Creations along with your magazine for an additional fee.

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Do I need to prepare my Creations before I place in the Creative Envelope?
No! All you need to do is put them in your Creations envelope. Your magazine will include each Creation, including the backside if appropriate. If there is a backside that has a drawing or other substantial writing (more than a date/name), you can place a large 'X' through the entire undesired sied and we will not include that side in your magazine.

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What are some ways to keep the weight of my Creations envelope less than 13 ounces?
Here are some ways to keep your envelope less than 13 ounces: (1) include no more than 60 Creations, (2) avoid including all oversized Creations, (3) avoid Creations with heavy items attached, such as rocks, food, etc., and (4) remove binder clips and other binding objects.

For reference, a 12 ounce can of soda weighs about 13 ounces.

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Are my Creations modified when creating a magazine?
Creations may be modified, but any content of the creations is not modified. For example, bound creations will be disassembled and larger creations may be trimmed down.

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Do I have access to my individual digital Creation files?
All of our users have access to the high quality scans of each creation, which will be stored in your account and you are able to download those files. These files are not degraded in any way, so they can be used in other project you have. These files are located in the Magazines area.

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Can I download individual Creations or an entire digital magazine?
Yes - you can download both each page of the magazine or the entire magazine. Users can also download the high quality scans of each creation used to create the magazine. These files are located in the Magazines area.

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Can I share my digital magazine on social media or email?
Each page of your magazines can be shared by email or social media by using one of the buttons at the top right corner when viewing your magazine. Each magazine can be viewed in the Magazine area.

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Are my digital magazines/creations private?
Yes, at the time of Creation, all magazines/Creations are private, until you share your digital magazines or Creations on social media. At the time you share your content, the shared file will be viewable by anyone.

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How do I cancel my membership?
Just contact us requesting to cancel your membership.

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How much do magazines cost?
Print magazines cost $35 for the first 30 pages. Additional pages cost $.75. Digital only magazines cost $29 for the first 30 pages and $.50 for each additional page. Print magazines automatically come with a digital magazine.

One-time orders cost the same but also include an initial $20 charge.

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How do I place an order?
To order a magazine, you simply mail in your filled Creations envelope. To receive your Creations envelope you just need to setup a magazine and a Creations envelope will be mailed to you automatically. Once we receive your Creations envelope for your first volume we will automatically send you an envelope for your next volume of your magazine.

New users create an account and as part of the registration process setup their first magazine. You can also setup additional magazines. You'll receive a Creations envelope for each magazine. Mailing in your filled Creations envelope is all that you'll need to place an order.

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Can I cancel or change an order?
Maybe. If we have not already printed your magazine you can cancel your order. To cancel an order, contact us by logging into your account and selecting the Contact Us link.

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Can I request a rush order?
Depending on the request, a rush order may be accommodated. To request a rush order, just contact us.

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How can I check the status of my order?
Checking the Magazines tab from your account will give you the status of the latest volume for each magazine.

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Can I reprint a magazine?
Everyone can order reprints at a 20% discount from the original magazine's price by logging into your account and clicking “Reprint Mag” button from the “Magazines” page in your account.

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What if I have hundreds of pages of artwork, homework, awards, cards, etc.?
Our Creations envelope can generally hold between 30 and 50 pieces. If you have more than this, we can accomodate you by sending you a bulk order box. To request a bulk order contact us. Requesting a bulk order is free.

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What is your return policy?
Because our products are custom, all sales are final and we offer no refunds. There are no replacements unless there is a material defect with the magazine or the magazine is damaged.

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Can I order a magazine for someone else?
Yes! You can have a magazine shipped to multiple people or send a previously created magazine to someone else using our reprint freaure.

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How can I change my shipping address?
You can change your shipping address or add a new shipping address for yourself or other recipients of your magazine by logging into your account. You can manage your addresses by clicking on the Shipping Addresses link from your account. For each magazine, you can select to which address or addresses the magazine should be sent.

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How much is shipping?
Nothing!

Creations envelopes mailed though need to be 13 ounces or less. A surcharge can be incurred for each partial pound over 13 ounces. See this answer for more information.

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Can I ship magazines to multiple locations?
Yes. You can edit your shipping preferences for each magazine to have one or more magazines shipped to each of your configured shipping addresses. All changes to shipping destinations can be made by logging into your account.

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When am I charged a membership fee?
Each month, members are charged either the price of an ordered magaze or the $3 membership fee. Members are never charged both fees in a given month.

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How long until I receive my magazine?
The current turnaround time to receive your print magazine is generally 3-6 weeks after we receive your Creations envelope to our studio. It generally takes approximately 2-4 weeks after we receive your Creations envelope at our studio to create your digital magazine.

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Do I need to approve a proof of my magazine?
No, we do all the proofing for you.

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What happens to my original Creations that I mailed in?
There are three options for the Creations that Kidsolidate receives:
  1. They are recyled (Free)
  2. They are stored at Kidsolidate's facilities ($2 per month)
  3. They are returned each time ($12 per envelope)

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How much does it cost to store my digital magazines and Creations?
Lifetime digital storage of all files for members is free.

Our members enjoy free storage for all digital magazines and for a fee of $2 per month, we will also store all original Creations sent to us. These Creations can then be mailed back at a future date.

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How much does it cost to store my original Creations?
Kidsolidate can store your original Creations in a climate controlled environment for $2 per month.

In the event that you fail to pay any storage fees for three consectutive months, Kidsolidate reserves the right to dispose of your stored creations.

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Are the Creations stored by Kidsolidate insured?
Yes, in the event that your Creations are destroyed, your Creations are insured for the amount of storage fees you have paid to date.

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How can I retrieve my stored Creations?
You can retreive your Creations simply by contacting us. You are responsible for the shipping and handling cost which will be emailed to you prior to being charged. As you may have a lifetime of creations stored with us, we cannot estimate this cost as the cost depends on how many creations we are mailing back to you.

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What happens to my stored Creations if I cancel my membership?
If you cancel your membership, you will be charged $5 per month until you ask for the return of your Creations or ask for your Creations to be recycled. In the event that you fail to pay any storage fees for three consectutive months, Kidsolidate reserves the right to dispose of your stored creations.

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